This document provides a quick overview of the House Rules for Mount Pleasant, Hgnaston. 

 

These rules form part of our contract with you and we do expect you to abide by these rules.  They are intended to preserve the quality of our accommodation, and to make sure that our neighbours – both human and animal –  are not disturbed. 

 

We do enforce these rules and, unfortunately, if you break any of the house rules we will have to ask you to leave immediately without a refund or compensation.  We just want to make sure that everyone has an enjoyable, relaxing, and safe stay with us.

 

1. Check-in is from 3.00 pm onwards.

   • The cottage is accessed using keys that can be found in the key safe next to the front door.  You will receive the code on the day of your arrival.

2. Check-out must be before 10.00 am on the day of your departure.

3. Early Check-ins and late Check-outs will be offered, subject to availability, at an additional cost. 

4. Pets are not permitted in this property.

5. The number of people using the accommodation must not exceed the maximum occupancy number of seven people - which has to include all children and infants under the age of 2.

6. Only those people listed by name on the pre-check-in questionnaire can occupy the property.

7. We do not permit the use of additional camp beds in the accommodation or the use of tents, caravans, or camper vans on the grounds.

8. There is parking for one car next to the house - any other cars will need to park on the road. 

9. If you would like to invite guests to the cottages during your stay, you will need to notify us in advance.  

10. Before arriving at the property you will be asked for the following information: Names and Addresses of all adults that are staying at the property; car registration plate information for all cars that will be coming to the property; Ages of all children and number of dogs that you will be bringing with you.

11. This property is not intended for boisterous groups. Quiet time has to be observed from 10pm onwards. 

12. Hen and Stag parties are not accepted.

13. We do not permit the hiring or use of hot tubs, speaker systems, discos, or other such entertainment systems.

14. Furniture must not be moved from its original position. 

15. Nothing should be stuck to the walls, doors, or any part of the structure – this includes, but is not limited to, balloons, banners, posters, and photos.

16. Glitter, confetti, rice, or any other such decorative substance is not to be used either inside or outside any of the buildings. 

17. Signage cannot be added to the drive, road, or surrounding areas.

18. The property cannot be used as a base for business activities.

19. Professional photography is not permitted within the grounds or buildings without written approval of the owners.  Photographs cannot be used for any commercial or promotional purpose without the prior written approval of the owners.

20. We do not allow outside fires (unless it’s a BBQ), fireworks, or Chinese Lanterns.

21. Smoking is not permitted inside the property.  It is permitted outside as long it's not affecting other guests.  Please get rid of stubs responsibly.

22. Before engaging a third-party supplier, you must ask for permission. In the process of giving that permission we will ask for relevant information such as full details of the service, the business providing the service, and we’ll ask for copies of their public liability insurance, along with any other information required by our insurance company.  

23. We may impose additional costs depending on the activities of your third-party providers and their use of our facilities. 

24. You should not engage any third party to provide any service at the property without the written consent of Stainsborough Hall and where relevant our insurance provider.  

25. Some hazardous activities are not permitted and these include (but are not limited to) bouncy castles / inflatables, firework displays, horse riding, archery, clay pigeon shooting.  All requests for activities that may be deemed hazardous will be referred to our Insurance Providers who will have the final say on whether or not an activity is permitted.  

26. Failure to notify us of a third-party activity at Stainsborough Hall will result in the supplier being asked to leave the premises immediately.  We will not be liable for any fees or costs associated with the supplier being asked to leave.  

27. The owner is not liable for any accident or injury occurring at the premises save where the accident or injury is a result of the negligence or wilful misconduct of the owner.

28. Any problem or complaint, concerning your holiday must be immediately reported directly to us/our representatives and we will endeavor to put, matters right.

29. We will not consider any complaints not reported to us/the property manager at the time and only reported after you have returned from holiday.