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Booking Terms and Conditions

This page outlines the terms and conditions that constitute a contract between Peak and Dale Holidays Limited and people and organisations making reservations to stay at properties managed by us.


In these terms and conditions “You” or “Your” means the person named on the booking as the lead guest.  “We” or “Us” means Peak and Dale Holidays Limited. (Company number 10115137), whose registered address is Stainsborough Hall, Stainsboro Lane, Hopton, Wirksworth, Matlock, Derbyshire, DE4 4PU, UK. 


Please read these terms and conditions carefully before making a booking.


Your contract with us begins when we receive a payment from you to secure your booking, and it is reasonably assumed that you will have read and agreed to all terms and conditions when you make the initial payment.


The person making the booking must be one of the guests staying at the property and this contract binds you and all the members of your party.  It is your responsibility to ensure that members of your party accept and abide by the terms and conditions set out in this contract document. 


Failure to disclose all relevant information or to comply with these terms and conditions may lead to termination of the contract and loss of the booking.



  • Reservation fees comprise the Accommodation fee + Non-refundable Booking fee (5% of total cost of the booking). 

  • A deposit of 25% of the total reservation price is payable at the time of booking.  Bookings are not confirmed until payment is received.

  • The balance must be paid no later than 42 days prior to your arrival.

  • Bookings made less than 42 days prior to arrival must be accompanied by full payment.



  • We reserve the right to regularly review and amend the prices we charge for our properties based on a range of factors at any time.

  • Once a reservation has been confirmed and the deposit payment has been made the price of your stay will not change. 

  • All prices given include utilities, linen, towels, and cleaning before and after your stay.

  • All prices include VAT.



  • A refundable damage deposit is required for all reservations.

  • The refundable damage deposit we take is as follows:

    • Derwent, Dovedale, Henmore, Lathkill and Summer cottages - £50.00 per cottage, per stay.

    • The Main House - £500 per stay.

  • The Damage Deposit is pre-authorised against the credit card used for making a reservation and released within seven days of check-out.  

  • We do withhold the deposits, or a portion of the deposit, for reasons such as (but not limited to) the following:

    • Lost keys (we will have to change the locks if you lose a key).

    • Damage to the furniture and contents (mats have been provided throughout so please use them on the wooden furniture).

    • Lost towels 

    • Excessively stained bedding and towels (for example wine stains, sickness, make up or fake tan)

    • Items are removed from the property (for example batteries from the remote control) which we charge per the replacement cost.

    • Excessively untidy properties that take longer to clean than we would normally take.

    • Non-declaration of chargeable extras - for example, undeclared dogs, day guests, etc. 

    • Smoking indoors or leaving discarded cigarette butts  

    • Failure to pick-up dog poo which then requires a member of staff to do it. 

  • Where we have to withhold any damage deposit we will contact you within three working days of your departure. Proof will be provided for all claims in the form of photos, inventory check-lists or CCTV. 



  • Early check-ins and late check-outs are offered (subject to availability) for an additional cost of £50 per hour up to a maximum of three hours early or late. 

  • Stays between 1 October and 31 March attract an additional winter fuel supplement of £25 per property.  This is to cover the extra cost of heating during the colder months and the provision of one basket of logs, firelighters and kindling for use in the log burners (where log burners are available). 

  • Where pets are permitted, there is a pet fee of £25 per pet per stay.  Please note - pets are are not permitted in all properties that we represent - please check the property details.





  • All cancellations must be immediately notified in writing (email or post).

  • All refunds provided, subject to the conditions below, will be exclusive of the 5% non-refundable booking fee.

  • The booking deposit - minus the 5% booking fee - will be returned to guests immediately when reservations are cancelled more than 42 days before arrival.  The booking fee is withheld to cover the administrative costs incurred by us when cancelling a reservation. Refunds will be made within 14 days of the cancellation confirmation

  • Where reservations are cancelled 42 days or less before arrival - refunds (less the non-refundable 5% booking fee) will be made on a sliding scale, according to the property you are staying in and the likelihood of us being able to take a replacement booking:

    • Properties with four bedrooms or less

      • Cancellations 42 days to 28 days before arrival - 75% refund of Total Cost excluding 5% non-refundable booking fee)

      • Cancellations 27 days to 14 days before arrival - 50% refund of Total Cost excluding 5% booking fee)

      • Cancellations 13 days to 0 days before arrival - 0% refund of Total Cost 

    • Properties with five bedrooms or above

      • Cancellations 42 days to 28 days before arrival - 50% refund of Total Cost excluding 5% non-refundable booking fee)

      • Cancellations 27 days to 0 days before arrival - 0% refund of Total Cost 

  • Where we take a replacement booking, you will receive a full refund (minus the 5% booking fee) for the nights that have been replaced within 14 days of cancellation confirmation. 

  • We advise guests to take out comprehensive travel insurance.  Regardless of whether or not you choose not to have travel insurance, you accept responsibility for any loss that you may incur due to your cancellation. 



  • We do not cancel any reservation except in exceptional circumstances beyond our control. If we do have to cancel your reservation, you will be notified at the earliest opportunity and a full refund of the money paid to us will be provided within 14 days of the cancellation notice.

  • We reserve the right to cancel any reservation when we do not receive the deposit, balance payment or damage deposit payments or when the required information outlined in these terms and conditions has not been provided. In these circumstances a refund of monies already received will not be refunded.

  • Our refund liability in all instances is limited to the payments made to us. 






  • If you want to change any detail of your confirmed booking you must let us know as soon as possible.  We will do our best to accommodate your request, but we cannot guarantee that we will be able to meet all requests for changes.

  • For changes request more than 42 days before arrival:

        • Where we can accommodate the requested change - you must pay any price difference between your original reservation and the new dates when the balance payment is due.  If the cost is lower, the balance payment will be adjusted accordingly.

        • If we are unable to agree on new dates with you - your booking will be considered cancelled and you will receive a full refund of the deposit paid, minus the non-refundable 5% booking fee. 

  • For changes to reservations requested on or less than six weeks before arrival:

        • We will provide a booking amendment when we are able to re-sell your original reservation dates.  In this circumstance we will provide you with new dates (subject to availability) for your approval and you must pay any price difference between your original reservation to secure the new dates.  If the cost is lower you will receive a refund. 

        • If we are unable to re-sell your dates, we will have to consider your reservation cancelled and refunds will be provided according to the terms of our cancellation policy.  



  • We will provide full refunds for COVID-19 cancellations, less the 5% non-refundable booking fee in the following circumstances:

    • Where we are forced to close by the government.

    • Where your group does not meet the government guidelines in place at the property you have booked at the time of your arrival.  For example - the ‘rule of 6’, two household rule etc.

  • For all other instances, when we are legally open our standard policies are in place.  (We do not provide refunds if you are unwell or unable to travel due to COVID isolation).



  • The number of people using the accommodation must not exceed the maximum occupancy numbers outlined in your property information sheet.

  • Only those people listed by name on the pre-check-in questionnaire can occupy the property.

  • We do not permit the use of additional camp beds in the accommodation or the use of tents, caravans or camper vans in the grounds.

  • We reserve the right to terminate the booking without notice and without refund when this clause is breached. 



  • If you would like to invite guests to visit you while you are staying as part of the main group you do need to let us know in advance.  There may be a day charge for additional guests depending on the property you have selected. 

  • Day visitors must leave the property by 7pm each evening. 



  • Car parking information will be provided in your property information sheet and you do need to abide by the rules outlined on this sheet.





  • There may be times when you want to engage a third-party supplier such as (but not limited to) caterers, dog sisters, yoga teachers, tennis coaches, food vans, wine tasting sessions, beauticians etc. to provide services to you and your group while staying with us.  The following terms and conditions are in place regarding outside suppliers:

        • Before engaging a third-party supplier, you must ask for permission.  In the process of granting permission we will ask for information such as full details of the service, the business providing the service, and we’ll ask for copies of their public liability insurance, along with any other information required by our insurance company.  

        • We will try to accommodate all requests, but we can not approve any company or individual that does not have public liability insurance nor if the activity is on our insurance company’s ‘hazardous activity list’.

        • Hazardous activities include (but are not limited to) bouncy castles/ inflatables, firework displays, horse riding, archery, clay pigeon shooting.  Any requests for these activities will automatically be forwarded to our Insurance company for approval and consent will only be granted with their agreement.  The Insurance company’s decision will be final. 

        • Please do not engage a third-party before you have approval as we will not be liable for any costs associated with you having to cancel their services.

        • We may impose additional costs depending on the activities of your third-party provider and their use of our facilities. 

        • Where we provide recommendations for third-party providers, based on our own experience of feedback from other guests, we shall not be liable for the failure of a particular service provider to properly perform the relevant services - this being a matter between you and the relevant third-party provider.  Providing such a recommendation/suggestion does not remove the requirement to seek consent to use them. 

        • We do not engage third-party suppliers on behalf of guests.  All contracts should be made directly between the guest and the supplier.  

        • Failure to notify us of a third-party supplier activity on the Stainsborough Hall Estate will result in the supplier being asked to leave the premises immediately.  We will not be liable for any fees or costs associated with the supplier being asked to leave. 

  • The property owner is not liable for any accident or injury occurring at the premises, save where the accident or injury is as a result of the negligence or wilful misconduct of the property owner.



  • Before arriving at the property you will be asked for the Names and Addresses of all guests that will be travelling with you, the ages of all children, the number of dogs you will be bringing with you through an online questionnaire.

  • This information is needed for security purposes;  so that we can comply with the law regarding safety features required for children; and so that we are able to provide information to Public Health England when requested. 

  • Failure to provide this information will result in the cancellation of your reservation without a refund. 



  • Each property managed by us has its own House Rules which are contained in the property information sheet.

  • You are expected to abide by the House Rules at all times and failure to do so will result in you being asked to leave the property immediately without a refund.




  • Check-in is from 3 pm onwards.

  • Check-out is before 10 am on the day of departure.

  • Details about how to access the property will be sent to you in advance of your arrival.

  • Emergency out of hours contact information is provided should you need help urgently.

  • You will receive an online guidebook before you arrive to help you plan your stay.



  • In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party to our buildings and/or property, and agree to indemnify us in full for any loss that we may incur as a result. 

  • You will be responsible for the cost of any accidental damage to property, contents or buildings up to £500.

  • You will be responsible for 100% of the costs of any non-accidental damage that you or your group cause to the property or its contents. 

  • Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them.  In the event that you notice damage in your accommodation please let us know immediately so that we can take appropriate action.  If there have been breakages during your stay, we would be grateful if you can either replace them or let us know.

  • The accommodation is inspected and photos taken before every arrival and after every departure. 



  • Any problem or complaint, concerning any aspect of our service or the accommodation, must be reported to us as soon as it happens and we will endeavour to put it right. 

  • We will not consider any complaints not reported to us at the time and only reported after you have left. 



  • Under normal circumstances, nobody from Peak and Dale Holidays nor the property owner will access your property - unless invited to do so - during your stay.

  • If your stay with us lasts more than seven days we do provide a service clean. Our staff will need to access the accommodation in order to perform this, but we will agree on a time for this service in advance. 

  • We and/or contractors may need to access the property you are staying in if there is an unforeseen problem.  If this happens, we will do our best to let you know in advance of the date and time that we will need access. 

  • If we do need to access your accommodation for any reason we will always try to access the property at a reasonable, convenient time (other than in an emergency).



  • We may terminate our contract with you and ask you to leave your accommodation immediately and without refund or compensation in the following circumstances.  If:

    • It is deemed that you or your party have committed a serious breach of these Terms and Conditions.

    • It is deemed that you or your party have committed a serious breach of the published house rules for the property you have booked.

    • We believe that you or your party’s behaviour endanger the safety of our other guests or staff.

    • We receive any complaints of anti-social or unacceptable behaviour against you or your party.

    • We believe that you or your party are causing an unreasonable amount of damage to the property or contents. 

    • The maximum occupancy limit for your accommodation is exceeded. 



  • We will not accept responsibility for any accidents, injuries or illnesses that occur while on the premises or while using the facilities at the reserved property.  

  • Peak and Dale Holidays Limited and the individual property owners do not accept responsibility for the loss of personal belongings or valuables of the guest.

  • By making this reservation, all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invited to use the premises. 



  • We will not be liable for, nor provide a refund or compensation, for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic/pandemic or natural disaster, or any other event that is beyond our reasonable control. 



  • If you leave any of your possessions behind please contact us as soon as possible.  We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property.  We will hold all lost property for six months, after which it will be disposed of. 

  • We will not be liable for possessions that you believe have been left behind but which we can't find.



  • These terms and conditions are governed by English Law.  You and we both agree to submit to the non-exclusive jurisdiction of the English courts.

  • We reserve the right to amend our terms and conditions from time to time.  When terms and conditions are updated, the terms agreed at the time of your reservation will be enforced.  


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